Student Login Helpdesk

General Information

Mon to Fri 8 am to 5 pm


Helpdesk Contact

Contact us at the IT Helpdesk from 8 am to 5 pm, Monday to Friday.



You can now change your password or unlock your account on your own through AD self-service.

Open to view the directions on how to enroll into the AD Service System. Follow this link to reset your password by entering the AD Service System.

For additional support, please click the following link for Blackboard Technical Support Guide.

Email IT for additional assistance:

Important Password Information

The default password for newly admitted students is ATC followed by the student’s six-digit birthday.

For example, the sample password would be ATC032002.

Resetting your password:

You can reset your password by using the Self-Service portal. Click here to access the portal. Before you can utilize the portal, there is a one time registration in which an account will be created. You will need to know your current password to register. After registering you can reset anytime.

Still having trouble?

If you are still getting an authentication error and you feel the credentials are correct, do the following:

  • Clear your web browsers cache completely.
  • Close the web browser.
  • Open the web browser and attempt to login again.

Instructions for how to clear the cache in various browsers are located in our FAQ section.

Multi-Factor Authentication

Atlanta Tech considers the security and privacy of student and employee information to be of utmost importance. To keep our information safe, the Institute requires that all students, faculty, staff to use two-factor authentication when accessing campus services and systems to strengthen the protection of student and employee data and maintain compliance with TCSG Security policy. Below is a link a video and a PowerPoint on how MFA works and how to prepare for MFA.