Helpdesk FAQ

General Information

Hours:
Mon to Fri 8am to 5pm
Email:
ATChelpdesk@atlantatech.edu
Phone:
404-225-4423

Frequently Asked Questions

For Blackboard, Banner, Email, or other technical support, submit a ticket utilizing the email helpdesk@atlantatech.edu. Also note that the IT team cannot support personal devices. For Publisher tech support (such as MyMathLab, Pearson, MindMap, etc.), please contact your instructor.
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All three platforms utilize the same login credentials. With the exception of student email which requires that you enter your entire email address instead of just the username.
We have a limited amount of laptops that we can loan to students who qualify. Email library@atlantatech.edu to see if you can qualify.
  1. On your computer, open Chrome.
  2. Go to the site with teh video or game.
  3. To the left of the web address, click lock or info.
  4. At the bottom, click Site Settings.
  5. In the new tab, to the right of "Flash", click the down arrow and "Allow".
  6. Go back to the site and reload the page.
IT does not take walk-ins. Please send an email or call IT for assistance.