Welcome to the ATC IT Helpdesk

How may we help you today?

Student Login Helpdesk

Get help with changing or resetting passwords,
unlocking your account, and multifactor authentication.

Faculty/Staff Helpdesk

Get assistance with making IT requests,
multifactor authentication, and resetting your passwords.

Frequently Asked Questions

Get your questions answered as it relates to your
credentials, Bannerweb, browser cache clearing, and more!

Need help with something else?

Blackboard Support For Students

Need more assistance with Blackboard outside of logging in?

For Technical Assistance contact: onlinesupport@atlantatech.edu

For Course and Assignment support: Contact your instructor

Visit help.blackboard.com/learn for FAQs and instructions on navigating and utilizing Blackboard.

Bannerweb Support for Students

You can now change your password or unlock your account through
AD self-service. Follow this link to reset your password by entering the AD Service System.
> Email IT for additional assistance: atchelpdesk@atlantatech.edu

Laptop Loaners For Students & Faculty

If you are in need of a laptop loaner please reach out to library@atlantatech.edu for approval and to begin the process for students.

For faculty, have your department head reach out to IT.

Multi-Factor Authentication for Students

Okta Quick Start Guide

What is the purpose of Okta?

Okta is a secure identity management tool that will allow you to access all your Atlanta Tech apps, logins, and devices in one place. Including, Banner, Blackboard, Microsoft 365, eCampus, and more. With Okta, you're up and running on day one, with every app and program you use for classes, instantly available. Whether you're on your desktop or on the go, Okta seamlessly connects you to everything you need.

Password Reset For Students

The default password for newly admitted students is ATC followed by the student’s six-digit birthday. For example, the sample password would be ATC032002.

Resetting your password:
You can reset your password by using the Self-Service portal. Click here to access the portal. Before you can utilize the portal, there is a one-time registration in which an account will be created. You will need to know your current password to register. After registering you can reset anytime.

***If you are still getting an authentication error and you feel the credentials are correct, do the following:

  • Clear your web browser's cache completely.
  • Close the web browser.
  • Open the web browser and attempt to login again.

Click here to learn how to clear your cache.

Campus WiFi

We are currently in the process of upgrading our Campus WiFi and Internet Bandwidth.

Please continue to use the Open or Conference WiFi networks.

Are you a student that needs help resetting
your password for Bannerweb, Blackboard and/or Email?

Please fill in the information below in as much detail as possible.