How to Clear Web Browsers CacheClick here How to Clear web Browsers Cache on your devices
Are you clicking on a website, Cengage, MathXL, MindTap, SAM, etc link in your Blackboard Course and nothing seems to be happening?
Don’t be worried! This is an easy fix and it’s simply your Pop-UP Blocker.
Pop-up blockers work in the background while you browse the Internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This can prevent your browser from performing properly.
While using Firefox, Chrome or Internet explorer if you are unable to view discussion postings, quiz windows, and download links, then you need to disable pop-up blocking by adding the web address into the Exceptions List. For more information about turning off pop-up blocker on your machine, please select your current web browser:
- Chrome – Click the 3 dots at the top menu
– Click Settings, Click Advanced, Click Content Settings, click Pop-ups and redirects, Under Allow section click Add, Enter the web address that is being blocked. Some addresses are listed below for most courses. Close your browser and reopen.
- Firefox – Click the 3 lines at the top menu – Click Options, Click Privacy & Security, Scroll down to Block pop-up windows, Click Exceptions, click Enter the web address that is being block. Some address are listed below for most courses. Click Allow, repeat for each address, click Save Changes, Close your browser and reopen
- Internet Explorer – Click Tools (gear symbol), Click Internet Options, Click Privacy Tab, Click Settings, Enter the web address that is being block. Some address are listed below for most courses. Click Add, repeat for each address, click Close, Close your browser and reopen.
Websites to add to Pop-Up Blocker Exceptions Lists
Students will need to add the following address to the Pop-Up Blocker Exceptions list for Atlanta Technical College, Cengage, Mindtap, and SAM. Any other books/products that require blocked websites will need to be added.
For more troubleshooting information per browser, click the links below.
For MyLabplus technical support, please contact your instructor.