Welcome to the Faculty & Staff Helpdesk

How may we help you today?

Helpdesk Contact

Contact us at the IT Helpdesk from
8 am to 5 pm, Monday to Friday.

*For an IT Request or Website/SharePoint Request, please click one of the buttons below.

Email: ATChelpdesk@atlantatech.edu
Phone: 404-225-4423

Remote Desktop

Remote desktop is a program or an operating system feature that allows a user to connect to a computer in another location, see that computer’s desktop and interact with it as if it were local. For assistance with remote Desktop contact the helpdesk at atchelpdesk@atlantatech.edu

Resetting Your Password

To change your password at any time you will have to use the Self Service Site list above.
Click here to access detailed instructions on how to register and utilize the Self Service Portal.

Also, remember that your password will automatically expire every three months.

Still Having Trouble?

If you are still getting an authentication error and you feel the credentials are correct, do the following:

              1. Clear your web browsers cache completely.
              2. Close the web browser.
              3. Open the web browser and attempt to login again.

Instructions for how to clear the cache in various browsers are located in our FAQ section.

VPN Setup

VPN is a virtual network that allows you to continue access the atlantatech.edu network
if in the event you are away from campus we provide VPN on all issued laptops.
If you are having issues connecting to VPN contact the helpdesk at atchelpdesk@atlantatech.edu

Multi-Factor Authentication

Okta Quick Start Guide

What is the purpose of Okta?

Okta is a secure identity management tool that will allow you to access all your Atlanta Tech apps, logins, and devices in one place. Including, Banner, Blackboard, Microsoft 365, eCampus, and more. With Okta, you're up and running on day one, with every app and program you use for classes, instantly available. Whether you're on your desktop or on the go, Okta seamlessly connects you to everything you need.

Submitting a Ticket for Website/SharePoint Requests