A UNIT OF
© TCSG 2020
Report a Concern
If this is an emergency that involves an imminent risk of harm to self or others, please contact campus police at (404) 225-4730 or dial 911.
Atlanta Technical College, a unit of the Technical College System of Georgia, strives to maintain processes available to all staff and students that offer an open and meaningful forum for concerns. These processes are established to resolve difficulties or problems encountered in college-related activities. Submissions are taken seriously and therefore must be of a compelling, substantive, and verifiable nature. Atlanta Technical College desires to address all student grievances, complaints and concerns in an expeditious, fair, and amicable manner in order to maintain a civil, safe, quality academic environment for the college community.
Support Assistance
| I am concerned for the safety or well-being of a student, faculty or staff member. Atlanta Tech’s Behavior Intervention Team is dedicated to the assessment, management, and reduction of interpersonal and behavioral threats to the safety and well-being of the Atlanta Technical College community Read more about BIT here Submit Concern | I want to report a student who has violated the Student Code of Conduct. Atlanta Technical College students assume an obligation to act in a manner compatible with the fulfillment of the mission and establishment of the Student Code of Conduct. This form is for any student found to have committed academic and/or non-academic misconduct Read the policy in the Student Handbook Submit Concern |
| I want to file a formal general student complaint. It is the policy of Atlanta Technical College to maintain a process available to all faculty, staff, and students that provides an open and meaningful forum for grievances, their resolution, and is subject to clear guidelines Read the policy in the Student Handbook Submit Complaint | I want to report Discrimination, Harassment Title IX, or Retaliation This form is to be used to provide preliminary information to the college to assist in resolving violations of the Equal Opportunity and Non-Discrimination Policies at Atlanta Technical College Read the policy in the Student Handbook Submit Complaint |
| I want to file a Grade Appeal with the Office of Academic and Student Affairs. I have already appealed to my instructor and division dean. Read the policy in the Catalog here Submit Grade Appeal | Out-of-state online students Any complaints pertaining to an Atlanta Technical College online course or program should be filed with Atlanta Technical College in accordance with the College’s standard grievance procedure. Read the policy in the Student Handbook Submit Complaint Complaints needing further investigation beyond the college level may be submitted to TCSG using the Program Integrity Complaint Form . Before submitting to TCSG, students need to ensure they have followed the institution’s process. A student may appeal to the Georgia Nonpublic Postsecondary Education Commission (GNPEC) if the institution’s and TCSG’s resolution is not satisfactory; however, please note that the Commission will not investigate a complaint unless the student has exhausted all available grievance procedures outlined by the institution. GNPEC does not resolve complaints about student grades and student conduct violations. These complaints fall under the jurisdiction of institutional policy. The State Authorization Reciprocity Agreement (SARA) is a national initiative that establishes uniform standards for interstate offering of postsecondary distance education. SARA simplifies the process for institutions to provide online courses across state lines and ensures consistent consumer protections for students. If you are an online student residing in a SARA-participating state, you have specific rights and a formal process for addressing complaints related to distance education. SARA Student Complaint Procedure and Policy Learn about the State Authorization Reciprocity Agreement (SARA) complaint process, including your rights as an online student and the steps to resolve concerns. This resource explains the types of complaints that fall under SARA, how to begin with your institution’s grievance process, and when to escalate to your state’s SARA portal entity. Read the SARA Student Complaint Procedure and Policy GA-SARA Online Student Complaint Form The U.S. Department of Education’s “Program Integrity” regulations require that each state have a student complaint procedure in order for public and private higher education institutions to be eligible for Title IV funds. GA-SARA is responsible for monitoring all written and signed student complaints against degree-granting institutions authorized to operate in Georgia through SARA. If, after exhausting internal grievance procedures, the institution of higher education has not responded to the complainant’s satisfaction, or a satisfactory remedy has not been found, the complainant may contact GA-SARA for further investigation into the issue. View the GA-SARA Online Student Complaint Form Southeastern Technical College has been approved to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA). NC-SARA is a nonprofit organization that helps expand students’ access to educational opportunities and ensure more efficient, consistent, and effective regulation of distance education programs. Recognizing the growing demand for distance education opportunities, higher education stakeholders – including state regulators, education leaders, accreditors, the U.S. Department of Education, and institutions – joined together in 2013 to establish the State Authorization Reciprocity Agreements (SARA), which streamlines regulations around distance education programs. SARA consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information. A student has the right to lodge a complaint or grievance. The student should begin the complaint process with the institution, and if a resolution is not found, the student should contact the institution’s home state SARA Portal Entity. NC-SARA maintains a directory of State Portal Entity (SPE) Contacts and SARA Student Information Process Information by State Here is an overview of How to File a SARA Student Complaint The SARA Student Complaint procedure and policy can be found here Students can also access the GA-SARA Online Student Complaint Form |
© TCSG 2020